Terms & Conditions
Effective Date: August 19, 2025
At Dr. Malfair Dental (Dr. Stephen TE Malfair Inc.), we are committed to making our dental services and website accessible to all patients, including those with disabilities. We continuously work to improve both the digital accessibility of our website and the physical accessibility of our clinic.
If you experience difficulties accessing any part of our website or clinic, the information below may help you optimize your experience.
Clinic Accessibility Features
Our clinic is designed to accommodate patients with mobility challenges and other accessibility needs:
- Wheelchair-accessible entrance
- Wheelchair-accessible elevators
- Automatic doors at the main entrance
- Wheelchair-accessible restrooms
- Dental chairs designed for patient comfort and mobility needs
- Staff trained to assist patients with disabilities
- Parking spaces reserved for accessible vehicles
- Certified service animals welcome (seeing eye dogs)
These features ensure that all patients can safely and comfortably access our care.
Digital Accessibility Tips
We provide tools and guidance to make browsing our website easier for all users.
Reading Web Pages Out Loud
You can use free tools such as NaturalReader to have website text read aloud through your computer or browser:
- Helps individuals with dyslexia, literacy challenges, or English as a second language.
- Works on most modern browsers and allows manual adjustments for pronunciation.
Keyboard Navigation
You can navigate our website without a mouse using keyboard commands:
| Action | Shortcut |
| Move forward through links or controls | Tab |
| Move backward through links or controls | Shift + Tab |
| Select buttons or checkboxes | Spacebar |
| Navigate radio buttons | Arrow keys |
| Open a list box | Alt + Down Arrow |
| Refresh the screen | F5 |
| Go to top of page | Ctrl + Home |
| Go to bottom of page | Ctrl + End |
For more commands, check your browser’s Help section or press F1.
Hotkeys / Access Keys
- Many browsers and applications support hotkeys to improve accessibility and speed navigation.
- You can find browser-specific hotkeys in the Help section of your browser menu.
Text Size and Magnification
- Increase text size: Hold Ctrl (or Command on Mac) + + (plus) key; decrease: Ctrl / Command + – (minus).
- If more magnification is needed, consider screen magnifier software such as:
- Lunar
- MAGic
- Apple Magnification
- ZoomText
Changing Background and Text Colors
Some users benefit from adjusting text and background colors for better readability:
- Safari: Preferences → Appearance → Standard font → Select font type, size, and color
- Chrome: Tools → Options → Under the Hood → Change fonts and language
- Firefox: Preferences → Language and Appearance → Fonts and Colors
- Edge: Settings → Choose a theme → Light / Dark mode
Mouse Pointer Visibility
- Windows users can highlight or enlarge the cursor via Control Panel → Mouse → Pointer Options.
- You can enable “Show location of pointer when CTRL key is pressed” or select larger pointer schemes.
- Settings may vary depending on your operating system or device.
Speech Recognition / Mouse & Keyboard Alternatives
- Tools like Dragon NaturallySpeaking allow you to control your device using voice commands.
- Most devices also have built-in accessibility features for users who are deaf or hard of hearing.
Closed Captioning & Audio Controls
- Most of our video content includes closed captions for accessibility.
- Learn how to turn captions on or off in YouTube.
- Adjust both your device’s volume and media player settings to optimize your listening experience.
Feedback
We are always working to improve accessibility. If you encounter barriers or have suggestions, please contact:
Dr. Stephen TE Malfair Inc.
301-1890 Cooper Road, Kelowna, BC
Phone: 250-860-8900
Email: drmalfair@shaw.ca
Your feedback helps us make our website and services accessible to everyone.